The rise of social media and online communication has truly transformed the way we interact with the world. Facebook alone has over 500 million active users.
With an ever-increasing growth rate, social media is now an imperative tool for businesses to advertise, grow, and engage with their customers. Here are 10 reasons why your business NEEDS social media:
Build brand loyalty and awareness: Social media is the best tool nowadays to get your name out there. You’ve seen a viral video before right? Well, it’s the same thing. Social media can be used to spread information across large audiences instantaneously. With an active and engaging social account, customers are more likely to stick around and see what you and your business are up to.
Cost-effective advertising: Social media is free to use so whether you’re posting on Instagram, Twitter, or Facebook, you’re essentially getting free advertising. You heard that right: FREE! Engaging on social accounts aids in boosting your brand awareness. User generated content, like retweets on Twitter, and shares on Facebook are also forms of advertising. Some platforms offer paid targeted ads, which can be purchased for as little as $3 a day.
Keep up with the competition: Scouring the social media accounts of your competitors helps you gain marketplace insight. You can learn everything about competitors from who they follow, what they post, and who they engage with. Social media is also an easy way to keep track of new competitors.
Engage and interact personally with customers: Social media allows you to personally connect with your customers. By creating a voice and humanizing your business, not only with you build customer loyalty, but you will also build relationships. This will boost the customer’s experience and keep them coming back!
Increased brand authority: Social media allows you to respond to your customers faster, and easier. It helps you to create brand consistency, and in turn, brand credibility. Having authority with your business and your customers will keep you at the top of your industry.
Increase brand recognition: It’s simple. The more you post and engage, the more you are recognized, shared, remembered, and recommended. A recent study showed that in 2017 81% of North American adults were actively using social media. That’s a lot of posts, and a lot of opportunities to get noticed!
Improve search engine optimization: Also known as SEO. All major search engines show and rank search results based on what the search engine considers most relevant to users. Having a higher SEO will make you appear higher on the list. Social media dominates the search engine result pages for brand names. Which means, social media profiles definitely have the power to rank in the top 10 results. Social media platforms are also used as search engines, so it’s important to get as much exposure as you can in order to build your brand.
Find new customers: By having an effective social media presence you can connect with many different types of people and you can find customers you never knew you had. They can also find you!
Gain customer insight: Social media is the perfect opportunity to monitor what your customers want and need. You can really get to know them, and how they feel about you and your brand. You can also learn about how your customers feel about other brands. Getting to know your customers is key in building relationships with them.
Provide a richer customer experience: Every customer interaction you have on social media is an opportunity to publicly demonstrate your customer service quality, and enrich your relationships with your customers. Customers who can see this, or experience your service firsthand, are more likely to return and tell their friends about you!
When executed effectively, social media can lead to more customers, more authority, more advertising, and it’s here to stay. If you want to succeed, your business needs an active social media presence, and we’re here to help! Stay tuned for more tips!